Terms of service

Article 1. Purpose
The purpose of this agreement is to define the rights, obligations and responsibilities of N6 co.,ltd.(hereinafter referred to as “Company”) and service users for use, and other necessary matters for use of game services provided through mobile devices and accompanying networks, websites, and other services (hereinafter referred to as “services”)

Article 2. Definitions
1) The terms used in this agreement are as follows.
1. “Company” means a service provider that provides services through mobile devices.
2. “Users” means an users who has entered into a use contract in accordance with these terms and conditions and uses the service provided by the company.
3. “Guest” means a person who uses the service using the guest login mode without linking or authenticating with an external account.
4. “Mobile device” is a device that can be used by downloading or installing content. It means a mobile phone, a smart phone, a PDA, or a tablet.
5. “Account information” means information provided by the user to the company, such as the user's user number, external account information, device information, nickname, profile picture, and friend list, and game usage information (character information, items, levels, etc.), payment information for usage fee.
6. “Content” means all paid or free contents (games and network services, applications, game money, game items, etc.) digitally produced by the company in connection with the provision of services for use by mobile devices.
7. “Open Market” means an e-commerce environment built to install game content on mobile devices and make payments within the content.
8. “Application” means any program downloaded or installed through a mobile device to use the services provided by the company.
9. “Game Service” means one of the services provided by the company, which means the game played by the user on a mobile device and its ancillary services.
2) Definitions of terms used in these terms and conditions are set forth in the relevant laws and policies for each service except those specified in paragraph 1 of this Article, and those not defined in accordance with these terms and conditions shall be in accordance with general customary practice.

Article 3. Provision of company information and etc.
The company displays the following matters within the game service for easy identification by users. However, the privacy policy and terms of service can be made available to users through the connected screen.
1) Company name and representative's name
2) Address of office (Includes the address where users can send complaints)
3) No. of telecom, email address
4) Company Registration Number
5) Privacy Polocy
6) The terms of service

Article 4. Effect and change of this agreement
1) The company posts the contents of these terms and conditions in the game service or on the linked screen so that users can acknowledge. In this case, important contents such as service suspension, withdrawal of subscription, refund, contract cancellation / termination, company's disclaimer, etc. are clearly marked with bold text, color, and code for easily identify.
2) When the company revises the terms and conditions, the effective date, revision details, and reason for revision are specified and posted on the game service or on the linked screen at least 7 days before the effective date to notify users. However, if the changed contents are unfavorable or serious to the users, the notice shall be made in the same way as paragraph 1 in same article and send notification to the users in accordance with Article 27 (1) until 30 days before the effective date. In this case, the contents before the revision and the contents after the revision are clearly compared and displayed for easy understanding by the users. In this case, the content before and after the revision is clearly compared and posted for the user to understand.
3) When the company revises the terms and conditions, it notifies the user's consent to the application of the revised terms after notice of the revised terms. When the company notifies the provisions of paragraph 2, the company also notifies that the user can be regarded as agreeing if he does not express consent or rejection of the revised terms and if the user does not express his intention to refuse by the effective date of this terms, he or she can be regarded as agreeing to the revised terms. In case, the user does not agree with the revised terms, the company or user can cancel the terms of service.
4) The company shall provide the way users to inquire and answer the contents of these terms and conditions to the company.
5) The company may revise these terms and conditions to the extent that it does not violate the relevant laws and regulations of each country.

Article 5 Signing and Application of User Agreement
1) The agreement is concluded by the company accepting the application for the agreement on the terms and conditions of the person who wants to be a user (hereinafter referred to as the "applicant for use") and the application for service use.
2) In principle, the company approves the applicant's application, However, the company may refuse to accept the application for use in any of the following cases.
1. If the contents of the application form are false or the application requirements are not satisfied
If the company uses the service in an abnormal or bypass way in a country where the service is not provided
2. When using the service in a country where the company does not provide the service through an abnormal or bypass method
3. When applying for the purpose of performing prohibited by relevant laws and regulations in each country.
4. When applying for the purpose of impeding social stability, order or morals
5. When use the game service for illegal purposes
6. When use the game service for commercial purposes
7. When it is judged that inappropriate reason for other matters.
3) If the company falls under any of the following subparagraphs, it may withhold consent until the cause is resolved.
1. When there is no space for the company's facilities, it is difficult to support specific mobile devices, or there are technical issues
2. In case of service failure, service usage fee or payment method failure
3. When it is judged that acceptance of the application for use is difficult due to similar reasons
4) The company can provide guest functions for user convenience. When using the guest function, the account information of the game service may not be linked or transferred afterwards if it falls under any of the following cases. In this case, the company does not guarantee the recovery of account information, and is not responsible for any compensation or compensation for damages. However, the company is responsible for cases caused by the company's intention or negligence.
1. When the mobile device is replaced
2. When the mobile device has been modified or reset
3. When all or part of content, such as applications, is deleted from a mobile device

Article 6. Rules other than the agreement
Matters not specified in this agreement and interpretation of this agreement shall be governed by applicable laws and the custom of trade of each country.

Article 7 Operation Policy
1) In order to apply the terms and conditions, the necessary matters and delegated matters with specific scope of the terms and conditions can be set as the game service operation policy(hereinafter referred to as “operation policy”.
2) The company posts the contents of the operation policy in the game service or on the linked screen so that users can know.
3) In case of revising the operation policy, follow the procedure in Article 4, Paragraph 2. However, if the revision of the operation policy falls under any of the following subparagraphs, it will be announced in advance by the method of paragraph 2.
1. In the case of revising the entrusted matters by specifically defining the scope in the terms
2. In the case of revising the matters not related to the user's rights / obligations
3. When the contents of the operation policy are not fundamentally different from those specified in the agreement and the operation policy is revised to the extent that users can predict

Article 8 Privacy policy and Use of personal information
1) The company strives to protect the personal information of members as prescribed by the relevant laws and regulations, and the protection and use of personal information is subject to relevant laws and the company's personal information processing policy. However, the company's privacy policy does not apply to linked services other than those provided by the company.
2) For the service, contents that introduction of users, nicknames, character photos, and status information, which are not related to the user's personal information, may be disclosed.
3) The company does not provide the users's personal information to others without the user's consent, except at the request of the relevant national agency according to the relevant laws and regulations.
4) The company is not responsible for any damage caused by leakage of personal information due to user's fault.

Article 9 Company’s obligation
1) The Company shall faithfully comply with the relevant laws and regulations and exercise of rights and performance of obligations in accordance with these terms and conditions.
2) The company shall have a security system to protect personal information (including credit information) so that users can safely use the service, and post the privacy policy and comply with it. The Company shall not disclose or provide personal information of users to third parties except as provided in this agreement and the Privacy Policy.
3) The company do its best to repair or recover it without delay unless there is an unavoidable reason that In the course of service improvement in order to provide continuous and stable service, the company has a failure or defect that cannot be solved by the current natural technology in the event of a facility failure, data loss, or damage.

Article 10 Users' obligations
1) Users shall not engage in any of the following acts in relate to the use of the services provided by the company.
1. Act of writing false information when applying for use or changing user information
2. Act to purchase and provide or use service not provided by the company and cyber asset illegally obtained
3. Act to post by impersonating an employee or operator or send email by stealing the name of another person, pretend to be another person or misrepresenting a relationship with another person
4. Act Purchase paid content by stealing someone else's credit card, wired / wireless phone, bank account, etc., or illegally use another user's ID and password
5. Unauthorized collection, storage, posting or dissemination of personal information of other users
6. Act to gamble or inducing gabling, exchange / publish obscene / vulnerable information, or link obscene sites, words / sounds / texts / pictures / pictures or videos that cause shame / disgust or fear to others Unlawful use of the service, such as transmission or distribution
7. Unauthorized use of the service for purposes other than its original purpose, such as for-profit, sales, advertising, public relations, political activities, election campaigns, etc.
8. Unauthorized reproduction, distribution, promotion, or commercial use of information obtained by using the company's services, or use of the service by exploiting known or unknown bugs
9. Act to take advantage with deception, damage others relate to use of the company’s service
10. Acts that infringe the intellectual property or portrait rights of the company or others, or damage the reputation or damage of others
11. Deliberate transmission / post / distribution of viruses / computer codes / files / programs, etc. designed for the purpose of interfering / destructing the normal operation of computer software / hardware or telecommunication equipment or information (computer programs) that are prohibited from being transmitted, posted or usd it by law
12. Act to modify the application without special rights from the company, add / insert other programs into the application, hack / reverse the server, leak / modify source code or application data, build a separate server, or web Acting as a company impersonating the company by randomly changing / using a part of the site
13. Other acts that violate related laws or act against good customs and other social beliefs
2) Users are responsible for managing their accounts and mobile devices, and shall not allow others to use them. The company is not responsible for any damages caused by improper management of mobile devices or consent to use to others.
3) Users shall set and manage the payment password function to prevent illegal payments from being made in each open market. The company is not responsible for any damage caused by the user's negligence.
4) The company can determine the details of the following actions, and users follow them.
1. User's account name, character name, guild name, and other names used in the game
2. Chat content and method
3. Use bulletin board and service
4. External mobile platform affiliate service policies such as Kakao, Facebook, Google Plus, etc.

Article 11 Provision of services
1) In accordance with the Article 5, the company allows the user to use the service immediately upon completion of the use contract. However, in the case of some services, the service can be commenced from the designated date according to the company's needs.
2) When providing game services to users, the company may provide other additional services, including those specified in this agreement.
3) The company can differentiate the use by classifying the user's class and subdividing the usage time, frequency of use, and range of services provided.

Article 12 Use of service
1) Game service is provided for a fixed time according to the company's business policy. The company guides the game service time in a proper way to the game application initial screen or game service announcement.
2) Notwithstanding paragraph 1, the company may suspend all or part of the service in the following cases. In this case, the company will notify the reason and duration of the suspension in advance in the game application initial screen or game service announcement. However, if there are unavoidable circumstances that cannot be announced in advance, we may notify you later.
1. When it is necessary for system operation, such as regular system check, server expansion and replacement, network instability, etc.
2. In the event that cannot provided the service due to power outage, service facility failure, service use congestion, or maintenance or inspection of the telecommunication service provider
3. When there is a situation beyond the company's control, such as exhibitions, affairs, natural disasters, or equivalent national emergencies
3) The company provides services using a dedicated application or network for mobile devices. Users can download and install the application and use the service for free or paid using the network.
4) In the case of paid content, need to be paid the fee specified in the service to use it. If users download the application or use the service through the network, there may be a separate fee set by the mobile telecom company you subscribed to.
5) In the case of downloaded and installed applications or services used through the network, it is provided to suit the characteristics of the mobile device or mobile telecom company. In the case of mobile device changes, number changes, or overseas roaming, all or part of the content may not be available, it is not responsibility of company for this case.
6) In the case of downloaded and installed applications or services used over the network, background tasks may be performed. In this case, additional charges may be incurred to suit the characteristics of the mobile device or mobile telecom company, and it is not responsibility of company for this case.

Article 13 Modification and suspension of service
1) In order to provide a seamless game service, the company may modify the service according to operational or technical needs, and the content shall be announced in the game service before the modification. However, if there is an unavoidable need to fix bugs, errors, or urgent updates, or if it does not correspond to a major change, we may notify you later.
2) The company may discontinue all of the service if it is difficult to continue the game service due to significant business reasons, such as abolition of sales due to sales transfer, division, merger, etc., contract expiration of game publishing, and significant deterioration of the game service. In this case, users are notified by the method of Article 27 (1) the suspension date, the reason for the suspension, and the compensation conditions are notified through the initial screen of the game application or its linked screen in advance 30 days before the suspension date.
3) In the case of Paragraph 2, the Company shall refund the paid items not used or have a remaining period of use in accordance with Paragraph 3 of Article 24.

Article 14. Collection of information
1) The company can store chat contents between users, and this information is only held by the company. The Company may only view this information for the purpose of mediating disputes between users, handling complaints, or maintaining the order of the game.
2) When a company or a third party views chat information in accordance with paragraph 1, the company notifies the users in advance about the reason and scope of the reading. However, if it is necessary to access this information in relate to investigation, processing, verification of the prohibited acts under Article 10, paragraph 1, or relief of damages caused by such acts, it may be notified afterwards.
3) The company can collect and use the user's mobile device information (setting, specifications, operating system, version, etc.) excluding the user's personal information for seamless and stable operation of the service and improvement of service quality.
4) The company may request additional information from users for the purpose of improving services and introducing services to users. The user can either accept or reject the request, and if the company makes this request, the user is also informed that the request can be rejected.

Article 15. Provision of advertisement
1) The company may post advertisements within the game service in relation to the operation of the service. In addition, only users who agreed to receive can send advertisement information by e-mail, text service (LMS / SMS), or push notification. In this case, the user can block it at any time, and the company will not send advertisement information when the user block.
2) It may be linked to advertisements or services provided by others through banners or links among the services provided by the company.
3) The company is not responsible for when linked to advertisements or services provided by others pursuant to paragraph 2, the service provided in the relevant area is not the service area of the company, so the company does not guarantee reliability, stability, etc. However, if the company facilitates the occurrence of damage due to intentional or gross negligence or fails to take measures to prevent damage, the company shall be held liable.

Article 16. Attribution to copyright, etc.
1) The copyright and other intellectual property rights for the contents in the game service produced by the company belong to the company.
2) The information Among the information obtained by using the game service provided by the company, the intellectual property rights belong to the company or provider should not be used for commercial purpose or made available to others by copy, transfer, etc. (edit, publication, performance, distribution, broadcasting , Secondary works, etc.) without prior consent of the company or provider.
3) Users allow the company to use all materials and information (hereinafter referred to as "user content"), that all communications, images sound and all user contents including conversation texts that are displayed in the game by the company or uploaded or transmitted by users or other users through game applications or game services in connection with game services, in the following ways and conditions.
1. Using the relevant user content, changing the editing format, and other modifications (can be used in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, and creation of secondary works, and there are no restrictions on the period and area of use)
2. It is not allowed to sell, rent, or transfer user content for the purpose of trading without the prior consent of the user who created the user content
4) The company shall not use the user content that is not shown in the game and is not integrated with the game service (e.g., postings on a general bulletin board) without the express consent of the user, and the user can delete such user content at any time. .
5) The company shall delete, move or refuse registration without prior notice if it is deemed to be a prohibited act pursuant to Article 10, Paragraph 1 for postings in the service posted or registered by the user.
6) Users whose legal interests have been infringed by information posted on bulletin boards operated by the company may request the company to delete the information or post rebuttal information. In this case, the company will take necessary measures promptly and notify the applicant.
7) This section is valid while the company operates the game service and continues to apply even after withdrawal from service.

Article 17. Purchase, Use Period and Use of Paid Content
1) Paid content purchased by users within the game service can only be used on mobile devices that have downloaded or installed the application.
2) The period of use of paid content purchased by a user is subject to the period specified at the time of purchase. However, if the service is discontinued pursuant to Article 13 (2), the period of use of the paid content without a fixed period shall be the date of discontinuation of the announced service when the service is notified.

Article 18. Restrictions on service use for users
1) Users shall not engage in any acts that violate the user's obligations under Article 10. In the case of such acts, the company shall restrict the user's service use according to the following categories, delete related information (text, photos, videos, etc.). The specific reasons and procedures for the use of restrictions are determined in the individual game operation policy in accordance with Article 19, Paragraph 1.
1. Restrict part of rights: Restrict certain rights such as chatting for a certain period
2. Restrictions on character use: Limit the use of user characters for a certain period of time or permanently
3. Restrictions on account use: Limit the use of user accounts for a certain period of time or permanently
4. Restrictions on user use: Restricting the use of game services by users for a certain period of time or permanently
2) In the event that the restrictions on use in paragraph 1 are justified, the company shall not compensate for any damages suffered by users due to restrictions on use.
3) The company may suspend the use of the service in the account until the investigation of the reasons for each of the following items is completed.
1. If the company has received a legitimate report that the account has been hacked or stolen
2. When suspected of illegal program users or illegal acts such as workplace
3. In case other provisional measures for the use of the service are necessary for reasons falling under each subparagraph.
4) After the investigation in paragraph 3 is completed, in the case of paid game service, the user's usage time is extended by the suspended time or compensated by a paid service or cash equivalent. However, this is not the case if the user falls under any of the subparagraphs of paragraph (3).

Article 19. Reasons and Procedures for Use Restriction Measures
1) The Company shall establish the specific reasons and procedures for the restriction on use in accordance with Article 18, Paragraph 1, as the operation policy, taking into account the content, degree, frequency, and results of prohibited acts under Article 10, Paragraph 1.
2) When the company takes measures to limit the use of Article 18, paragraph 1, the following matters are notified to the user in advance. However, if urgent action is necessary, it can be notified later.
1. Reasons for Use Restriction Measures
2. Types and periods of restrictions on use
3. How to object to the restrictions on use

Article 20. Procedures for appealing restrictions on use
1) If a user wishes to disagree with the Company's restriction on the use of the company, he / she must submit an objection stating the reason for the objection to the company within 14 days of receiving the notice of this action by writing, e-mail, or similar method.
2) The company shall respond to the reason for the objection within 15 days from the date of receipt of the objection under paragraph 1 in writing, by e-mail, or by an equivalent method. However, if it is difficult to respond within this period, the company shall notify the reason and processing schedule.
3) The company shall take action if the reason for the complaint is justified.

Article 21. Payment
1) In principle, the imposition and payment of the purchase price for content is in accordance with policies or methods established by mobile telecom company and open market operators. In addition, the limit for each payment method may be assigned or adjusted according to the policy set by the company or the open market operator or the government policy.
2) When the purchase price of the content is paid in foreign currency, the actual billing amount may differ from the price displayed at the service store due to exchange rates and fees.

Article 22 Withdrawal of subscription
1) Users who have signed a contract for the purchase of paid content with the company can withdraw their subscription without any additional fees, penalties, etc. within 7 days of the purchase contract date and the content availability date, whichever is later.
2) In the following cases, the user cannot withdraw the subscription under paragraph 1 against the company's intention. However, in the case of a purchase contract consisting of separable content, the rest of the separable content that does not fall under the following subparagraphs does not apply.
1. Paid content used or applied immediately upon purchase
2. If additional benefits are provided, the content for which the additional benefits were used
3. If there is an act of opening a content that can be viewed as a use, or that is determined to be useful when opened.
3) In accordance with the provisions of each subparagraph 2, the company clearly displays the fact that the subscription is impossible to withdraw, and provides the product for trial use of the content (permits temporary use, provides for experience) If it is difficult to provide such information about the content, the user's right to withdraw the subscription should be prevented from being disturbed. If the company has not taken such measures, the user can withdraw the subscription despite the reason for the withdrawal of the subscription under paragraph (2).
4) Despite the provisions of paragraphs 1 and 2, In the event that the contents of the paid contents purchased are different from the contents of the display and advertisement or the contents of the purchase contract, user can withdraw your subscription within 30 days from the day you know or know it.
5) When a user withdraws the subscription, the company checks the purchase history through a platform operator or an open market operator. In addition, the company may contact the user through the information provided by the user to confirm the reason for the user's legitimate withdrawal, and may request additional evidence.
6) If the subscription is withdrawn in accordance with the provisions of paragraphs 1 to 4, the company collects the paid contents of the user without delay and refunds the payment within 3 business days. In this case, when the company delays the refund, it pays the delayed interest calculated by multiplying the interest rate specified in Article 21-3 of the Enforcement Decree of the Act and the Consumer Protection Act in Electronic Commerce.
7) When a minor enters into a content purchase contract on a mobile device, the company notifies that the minor or the legal representative may cancel the contract without the consent of the legal representative. If a minor has entered into a purchase contract without the consent of the legal representative, the minor or the legal representative may cancel the contract with the company. However, it cannot be canceled if a minor purchases content with the property authorized by the legal representative to dispose of it, or if the minor trick to be believe as an adult or have the consent of a legal representative.
8) Whether the party in the content purchase contract is a minor is judged based on the mobile device on which payment has been made, payment execution information, and the name of the payment method. In addition, the company may request the submission of documents that prove that it is a minor and legal representative to verify that it is a legitimate cancellation.

Article 23. Refund of Overpayments
1) In the event of an overpayment, the company shall refund the overpayment to the user. However, in the event that the overpayment is caused by the user's negligence without intention or negligence of the company, the actual cost of the refund will be borne by the user within a reasonable range.
2) Payment through the application is based on the payment method provided by the open market operator, and if an overpayment occurs during the payment process, user must request a refund from the company or the open market operator.
3) Communication charges (call charges, data call charges, etc.) incurred due to application download or use of network services may be excluded from refund.
4) Refunds are made according to the refund policy of each open market operator or company depending on the type of operating system of the mobile device using the service.
5) The company may contact the user through the information provided by the user in order to process the refund of the overpayment, and may request to provide the necessary information. The company shall reimburse within 3 business days from the date of receiving the information necessary for reimbursement from the user.

Article 24. Termination
1) If a user does not want to use the service, the user can cancel the use contract through user withdrawal at any time. Due to user withdrawal, all game use information held by users within the game service is deleted, making recovery impossible.
2) The Company shall notify the user of this Agreement and terminate the use of the Service for a significant period of time if there are any significant reasons such as the terms of this Agreement, the operation policy, service policy, etc.
3) Refunds and compensation for damages under paragraphs 1 and 2 are handled in accordance with the 'Content User Protection Guidelines'.
4) In order to protect the personal information of users who have not used the company's services for one year consecutively from the date of use of the service (hereinafter referred to as “dormant accounts”), the company can terminates the use contract and measures such as deleting the user's personal information.

Article 25 compensation for damages
1) The company or user are responsible for reparing the damages in the event of damages to the other party in violation of this agreement. However, this is not the case if there is no intention or negligence.
2) If the company enters into an alliance agreement with the individual service provider and provides the individual service to the user, if the user agrees to these individual service terms and conditions, and the user intentionally or negligently causes the user to suffer the damage for this, the individual service provider is responsible.

Article 26 Indemnification of the Company
1) The Company shall not be liable for the provision of the service if the service cannot be provided due to natural disasters or force majeure.
2) The company shall not be liable for damages arising from repairs, replacements, regular inspections, construction, etc. of service facilities, or other similar reasons. However, this is not the case in case of intention or negligence of the company..
3) The company is not responsible for any obstacles to the use of the service due to the user's intention or negligence. However, this is not the case if the user is unavoidable or has a valid reason.
4) The Company shall not be liable for the reliability, accuracy, etc. of information or materials posted by the user in relation to the service, unless there is intention or serious negligence.
5) The company is not obliged to intervene in any transaction or dispute caused by the user as a service to other users or others, and is not responsible for any damages caused by this.
6) The company is not responsible for any damages incurred to users in connection with the use of the services provided for free. However, this is not the case in the case of the company's intention or negligence.
7) The company does not take any responsibility for the loss or loss of the expected profits by using the service.
8) The company is not responsible for the loss of users' game experience point, ratings, items, game money, etc. However, this is not the case in case of intention or negligence of the company.
9) The company is not responsible for third-party payments caused by the user not managing the mobile device password, the password provided by the open market operator, etc. However, this is not the case in case of intention or negligence of the company.
10) If the user cannot use all or part of the contents due to the change of the mobile device, the change of the number of the mobile device, the change of the operating system (OS) version, the roaming abroad, the change of the carrier, etc., the company is not responsible for this. However, this is not the case in case of intention or negligence of the company.
11) If the user deletes the content or account information provided by the company, the company is not responsible for this. However, this is not the case in case of intention or negligence of the company.
12) The company is not responsible for any damage caused by temporary users using the service. However, this is not the case in case of intention or negligence of the company.

Article 27 Notice to users
1) When the company notifies the user, the user's e-mail address, electronic memo, message in the game service, or text message (LMS / SMS) can be used.
2) When the company notifies all users, the company may replace the notice in paragraph 1 by posting it in the game service for 7 days or more or presenting a pop-up screen.

Article 28 Jurisdiction and Governing Law
This agreement are governed and interpreted in accordance with Korean law. When a lawsuit is filed due to a dispute between the company and a member, the court in accordance with the procedures set forth in the Act shall be the competent court.

Article 29 Grievance handling and dispute resolution of members
1) In consideration of the convenience of the user, the company guides how to present the user's opinion or complaint on the game service or on the linked screen. The company operates a dedicated manpower to handle the opinions and complaints of these members.
2) The company will promptly handle the opinions or complaints from members if it is objectively recognized as reasonable. However, if it takes a long time to process, the reason for the long time and the processing schedule are notified in the game service or notified in accordance with Article 27 (1).
3) When a dispute arises between a company and a user and a third party dispute mediation agency mediates, the company can faithfully prove the actions taken by the member, including restrictions on use, and follow the mediation of the mediation agency.